Cancellation & Refund Policy

Contact Start Right for cancellations; there is no family cancel action in the portal. Families can reschedule in the portal outside 24 hours.

Customers must provide at least 24 hours' notice to cancel or reschedule a lesson without a late cancellation charge.

A cancellation made less than 24 hours before the lesson results in a $50 late cancellation fee.

A missed lesson with no notice results in the full scheduled lesson length being deducted from the package.

Students receive a 15-minute grace period. When a student arrives late, the lesson still ends at the scheduled time.

When a student is more than 15 minutes late without notice, the appointment is treated as a no-show and the full scheduled lesson length is deducted.

When Start Right arrives late, the student receives the full paid lesson time.

For this prospective refund clarification, instruction used in a partial lesson is valued by actual completed minutes. Valid separately disclosed fees and no-show charges remain separate deductions; prior purchased or signed terms remain unchanged.

This minute-based clarification applies prospectively. It does not replace terms agreed to for previous purchases or signed agreements, alter historical records, or authorize a refund. Valid separately disclosed nonrefundable fees remain deductible; a refund cannot be less than zero.

Refunds are limited to the eligible unused balance after completed services and disclosed nonrefundable third-party or processing costs. Used instruction is calculated proportionally from actual completed minutes at the advertised regular single-lesson rate of $195 per 120 minutes. Partial lessons are not rounded up to full lessons; the resulting amount is calculated in cents.

A customer purchases 10 hours for $900 and completes 90 minutes. Used instruction is $146.25 at the regular rate of $195 per 120 minutes. With no other valid deductions, the eligible refund is $753.75.

Late cancellation fees, no-show charges, completed services, testing fees, third-party fees, processor fees, and other nonrefundable costs are excluded from refunds.

Unused package hours should normally be completed within 12 months of purchase.

After 12 months, unused hours do not automatically disappear. Start Right may approve an extension or process the unused balance under the refund policy.

Package hours remain assigned to the original student. Start Right may approve a transfer to another student in writing.

Start Right reschedules a lesson without a fee when weather or road conditions are unsafe. No package hours are deducted for a weather cancellation made by Start Right.

When Start Right cancels because of an instructor or training vehicle problem, the lesson is rescheduled without a charge and no package hours are deducted.

When Start Right ends a lesson early because of an instructor or vehicle problem, only the completed time counts. Unused paid time is rescheduled without a charge.

When a student becomes ill or experiences a documented emergency during a lesson, Start Right reviews unused time case by case.