Policies & Terms

Contact Start Right for cancellations; there is no family cancel action in the portal. Families can reschedule in the portal outside 24 hours.

Customers must provide at least 24 hours' notice to cancel or reschedule a lesson without a late cancellation charge.

A cancellation made less than 24 hours before the lesson results in a $50 late cancellation fee.

A missed lesson with no notice results in the full scheduled lesson length being deducted from the package.

Students receive a 15-minute grace period. When a student arrives late, the lesson still ends at the scheduled time.

When a student is more than 15 minutes late without notice, the appointment is treated as a no-show and the full scheduled lesson length is deducted.

When Start Right arrives late, the student receives the full paid lesson time.

For this prospective refund clarification, instruction used in a partial lesson is valued by actual completed minutes. Valid separately disclosed fees and no-show charges remain separate deductions; prior purchased or signed terms remain unchanged.

This minute-based clarification applies prospectively. It does not replace terms agreed to for previous purchases or signed agreements, alter historical records, or authorize a refund. Valid separately disclosed nonrefundable fees remain deductible; a refund cannot be less than zero.

Refunds are limited to the eligible unused balance after completed services and disclosed nonrefundable third-party or processing costs. Used instruction is calculated proportionally from actual completed minutes at the advertised regular single-lesson rate of $195 per 120 minutes. Partial lessons are not rounded up to full lessons; the resulting amount is calculated in cents.

A customer purchases 10 hours for $900 and completes 90 minutes. Used instruction is $146.25 at the regular rate of $195 per 120 minutes. With no other valid deductions, the eligible refund is $753.75.

Late cancellation fees, no-show charges, completed services, testing fees, third-party fees, processor fees, and other nonrefundable costs are excluded from refunds.

Unused package hours should normally be completed within 12 months of purchase.

After 12 months, unused hours do not automatically disappear. Start Right may approve an extension or process the unused balance under the refund policy.

Package hours remain assigned to the original student. Start Right may approve a transfer to another student in writing.

Start Right reschedules a lesson without a fee when weather or road conditions are unsafe. No package hours are deducted for a weather cancellation made by Start Right.

When Start Right cancels because of an instructor or training vehicle problem, the lesson is rescheduled without a charge and no package hours are deducted.

When Start Right ends a lesson early because of an instructor or vehicle problem, only the completed time counts. Unused paid time is rescheduled without a charge.

When a student becomes ill or experiences a documented emergency during a lesson, Start Right reviews unused time case by case.

Every student must present a valid physical learner license or driver license before every driving lesson. Only the physical card is accepted; digital or screenshot proof is not accepted.

When valid proof is not provided within 15 minutes of the scheduled start time, the lesson is treated as a no-show and the full scheduled lesson is deducted.

An expired, suspended, invalid, or otherwise unacceptable license prevents the driving lesson from taking place. The full scheduled lesson charge applies.

Start Right reviews the documents presented and does not independently verify government eligibility beyond that review.

Single lessons must be paid in full before the scheduled lesson.

To receive a discounted package rate, the full package must be paid before the first lesson.

Payment methods are shown securely at checkout. Start Right does not offer an internal pay-later arrangement.

Future lessons may be paused while an unpaid balance remains. When the balance remains unpaid 24 hours before a lesson, Start Right may release the appointment. When payment arrives after the appointment has been released, the customer must reschedule.

Returned payments and chargebacks must be repaid before future lessons. The customer is responsible for the original unpaid amount and actual documented bank or processor fees.

Start Right may change prices for future purchases. Already-purchased packages keep their original price, included hours, and approved services.

Additional lessons purchased later use the current price at the time of purchase.

Written price quotes remain valid for 14 days. After 14 days, current pricing applies.

Choose your package and check current lesson times during registration before paying. Availability varies by pickup location and schedule; a slot is not guaranteed. You may buy and schedule later. Your lesson is confirmed after successful payment.

Package lessons are normally scheduled in 2-hour blocks. Start Right may approve another lesson length.

Travel between approved pickup and drop-off locations counts as paid lesson time because instruction continues during the drive. When Start Right causes a non-instructional delay, the student still receives the full paid lesson time.

The instructor may change the route, training area, or planned skills based on traffic, weather, safety, and student readiness.

Pickup and drop-off must remain inside the approved service area unless Start Right approves an exception. Locations outside the approved service area require advance approval and may include a travel fee agreed to before the lesson.

Pickup or drop-off changes require at least 24 hours' notice. A change made with less than 24 hours' notice requires Start Right approval. When the change is not approved, the original location remains in effect.

If the student is unavailable at the approved location, the late cancellation or no-show policy applies.

Lessons may begin and end at different approved locations, including home, school, or work. Both locations must be approved in advance.

A parent or guardian does not need to be physically present at pickup or drop-off but must remain reachable by phone during the lesson.

Every student under 18 must provide an emergency contact before the first lesson.

When the lesson was previously confirmed and the parent does not answer at pickup, the lesson may proceed. When a safety issue occurs, the instructor contacts the parent, guardian, or emergency contact. When no responsible adult is reachable during a safety issue, the instructor may end the lesson and return the student to the approved location.

Lessons are private and one-on-one. Friends and siblings are not allowed to ride in the training vehicle. A parent or guardian may observe only with advance approval from Start Right.

Closed-toe shoes are strongly recommended. Other footwear is allowed only when safe pedal control is maintained. Loose slides, bulky sandals, high heels, or footwear that interferes with safe braking or acceleration are not allowed. The instructor has final authority to require different footwear. Delays caused by footwear do not extend the scheduled lesson time.

Student phones must remain put away while driving. Emergency phone use is allowed after the vehicle stops safely. Phone use for navigation or lesson purposes is allowed when directed by the instructor.

Food is not allowed inside the training vehicle. Smoking, vaping, and alcohol are not allowed. Water is allowed in a closed bottle.

Start Right may refuse to begin or may immediately end a lesson when a student appears impaired, aggressive, threatening, medically unfit, or otherwise unsafe to drive. No driving is allowed in that situation, and the full scheduled lesson charge applies unless Start Right approves an exception for a documented emergency.

Start Right may refuse or end future service for repeated unsafe behavior, harassment, threats, non-payment, fraud, or repeated policy violations. Unused prepaid balances are handled under the refund policy after valid completed lessons and fees are deducted.

Weapons are not permitted inside the Start Right training vehicle. Start Right may refuse or end a lesson when a weapon is present, and the full scheduled lesson charge applies. Start Right does not store or handle customer weapons. On-duty law enforcement situations require advance disclosure and Start Right approval.

Lessons normally use the Start Right dual-brake training vehicle. Any exception requires written advance approval after Start Right reviews insurance, documentation, and vehicle safety. An exception is not guaranteed.

Normal wear does not result in a customer charge. Customers are responsible for documented cleaning, repair, or replacement costs caused by spills, smoking, vaping, intentional damage, or reckless behavior. Start Right provides photos, receipts, repair estimates, or other documentation.

For a minor student, the signing parent or guardian is responsible under the customer agreement.

Start Right covers normal tolls, parking charges, and testing site access fees connected to the scheduled service.

DMV and third-party testing fees are separate from Start Right service prices. Those fees are set by the DMV or testing provider, can change, and should be confirmed directly with that provider.

Customers registering for an eligible lesson package may select Road Test Day Support as an optional add-on during registration; the package-specific price comes from the published Store and is shown before payment. Customers who want Road Test Day Support without purchasing a lesson package must contact Start Right by text or call to arrange it and confirm the applicable price, availability, and total charge before booking. There is no standalone online checkout for Road Test Day Support. The service normally includes instructor time, training vehicle use, travel, a brief warm-up, and test day support.

The warm-up usually lasts about 15 to 30 minutes. Timing depends on traffic, arrival, check-in, and the testing provider schedule. Arrive prepared: this is brief review, not complete instruction on every driving skill. Start Right does not guarantee a passing result. DMV and third-party testing and licensing fees remain separate.

These revised terms apply to future bookings only. Existing customer agreements, historical booked prices, and previously purchased services remain governed by their agreed terms. Current Store prices do not replace a historical agreement.

Contact Start Right to cancel or reschedule. Give at least 24 hours' notice to avoid a Start Right late cancellation charge. Late cancellations with less than 24 hours' notice and no-shows remain subject to the disclosed booked service charge agreed before booking, not a newly published price.

If Start Right cancels, the DMV or testing provider closes or cancels, or unsafe weather prevents testing, Start Right offers a penalty-free reschedule or an applicable refund for the unprovided Start Right service. No cancellation penalty applies. Separate third-party testing or licensing refunds are governed by that provider.

After an unsuccessful road test, eligible students booking a second Road Test Day Support appointment within 30 days of that test receive a one-time $50 discount on the applicable service price. Separate testing and licensing fees are not discounted. Contact Start Right to arrange your next appointment.

The instructor may refuse use of the training vehicle for testing if the student cannot operate it safely or is not ready to test. The instructor will explain the assessment and the skills needing practice, and offer an instructional session instead when supervised instruction can be provided safely. The appointment is not automatically converted.

Before converting the appointment, Start Right clearly discloses the instructional session's charge, how any payment already made will be applied, and any remaining balance or applicable refund, and obtains the customer's agreement (including the responsible parent or guardian where required). If the customer does not agree, no instructional session or new instructional charge is imposed; any charge for the reserved support appointment must follow the booked service terms disclosed and agreed before booking. The instructor retains final authority over safe vehicle use. A future test requires a separate support booking.

Bring a valid physical learner license or driver license, your test appointment confirmation, and all identity, consent, course-completion, or other documents required by your DMV or testing provider, as applicable. Digital images or screenshots do not replace the physical license required by Start Right. Meet the provider's applicable age, license status, prior testing, and other eligibility requirements. Confirm the provider's current checklist and arrival/check-in time directly, and review your documents and eligibility with Start Right at least 24 hours before the appointment. Start Right reviews presented documents but cannot guarantee the provider's eligibility decision. Not confirming does not automatically cancel your booking.

If you arrive without required documents, with an expired, suspended, or invalid license, or otherwise ineligible or unprepared to test, testing cannot proceed and the disclosed booked service charge may apply under the terms agreed before booking. An instructional session is offered only if legal and safe, with its charge disclosed and your agreement obtained first. Documented emergencies are reviewed case by case. A provider-caused closure or cancellation receives the penalty-free reschedule or applicable refund described above.

Testing provider delays may reduce the available warm-up time; check-in and the scheduled test take priority. A shorter warm-up caused solely by provider delays does not itself require a refund or credit. If a Start Right delay reduces the promised service, Start Right provides replacement time or an appropriate credit. If testing cannot proceed because of a school cancellation, provider closure or cancellation, or unsafe weather, the penalty-free reschedule or applicable refund above applies.

The training vehicle may use video recording for safety and incident documentation. Audio is not recorded without consent. Recordings are not used for marketing without separate written permission.

Optional operational SMS consent is separate from marketing consent. Where consented, Start Right uses Quo to deliver texts about confirmations, reminders, schedule changes, payments, and lesson follow-up. Reply STOP to opt out of texts or HELP for assistance; contact the school for service help. Service emails may also be used.

Promotional and marketing texts or emails require separate optional consent. Refusing promotional consent does not affect lesson service. Customers may opt out of promotional messages at any time. Operational consent and promotional consent are not combined into one required checkbox.

Marketing photos, videos, testimonials, or recordings require separate written consent. Refusing marketing consent does not affect lessons or pricing. Dashcam footage is not used for marketing without separate written permission.

Start Right collects only the information needed to schedule and deliver driving lessons: name, contact details, pickup and drop-off address, student age, emergency contact, license or permit information, payment method, and lesson history.

Manager supports registration, student and family access, booking, lesson summaries, and assigned homework. Stripe processes payments. Quo delivers operational texts where consented. ASI provides independent affiliate online courses, separate from driving-package registration. Start Right no longer offers Zutobi to new customers. Discontinuing the offer does not erase information previously processed for customers who used it; contact the school with questions about prior access or information.

We use your information to confirm lessons, communicate about your service, process payments, meet legal or insurance requirements, and — with your separate consent — send promotional messages or use photos and videos for marketing.

You may opt out of promotional messages at any time without affecting your lesson service. You may request access to or deletion of your information by contacting info@startrightdrivingschool.com.