Road Test Day Support
What Road Test Day Support includes
Customers registering for an eligible lesson package may select Road Test Day Support as an optional add-on during registration; the package-specific price comes from the published Store and is shown before payment. Customers who want Road Test Day Support without purchasing a lesson package must contact Start Right by text or call to arrange it and confirm the applicable price, availability, and total charge before booking. There is no standalone online checkout for Road Test Day Support. The service normally includes instructor time, training vehicle use, travel, a brief warm-up, and test day support.
The warm-up usually lasts about 15 to 30 minutes. Timing depends on traffic, arrival, check-in, and the testing provider schedule. Arrive prepared: this is brief review, not complete instruction on every driving skill. Start Right does not guarantee a passing result. DMV and third-party testing and licensing fees remain separate.
These revised terms apply to future bookings only. Existing customer agreements, historical booked prices, and previously purchased services remain governed by their agreed terms. Current Store prices do not replace a historical agreement.
Cancellations and retests
Contact Start Right to cancel or reschedule. Give at least 24 hours' notice to avoid a Start Right late cancellation charge. Late cancellations with less than 24 hours' notice and no-shows remain subject to the disclosed booked service charge agreed before booking, not a newly published price.
If Start Right cancels, the DMV or testing provider closes or cancels, or unsafe weather prevents testing, Start Right offers a penalty-free reschedule or an applicable refund for the unprovided Start Right service. No cancellation penalty applies. Separate third-party testing or licensing refunds are governed by that provider.
After an unsuccessful road test, eligible students booking a second Road Test Day Support appointment within 30 days of that test receive a one-time $50 discount on the applicable service price. Separate testing and licensing fees are not discounted. Contact Start Right to arrange your next appointment.
Safety decision on Road Test Day
The instructor may refuse use of the training vehicle for testing if the student cannot operate it safely or is not ready to test. The instructor will explain the assessment and the skills needing practice, and offer an instructional session instead when supervised instruction can be provided safely. The appointment is not automatically converted.
Before converting the appointment, Start Right clearly discloses the instructional session's charge, how any payment already made will be applied, and any remaining balance or applicable refund, and obtains the customer's agreement (including the responsible parent or guardian where required). If the customer does not agree, no instructional session or new instructional charge is imposed; any charge for the reserved support appointment must follow the booked service terms disclosed and agreed before booking. The instructor retains final authority over safe vehicle use. A future test requires a separate support booking.
Documents, eligibility, and provider delays
Bring a valid physical learner license or driver license, your test appointment confirmation, and all identity, consent, course-completion, or other documents required by your DMV or testing provider, as applicable. Digital images or screenshots do not replace the physical license required by Start Right. Meet the provider's applicable age, license status, prior testing, and other eligibility requirements. Confirm the provider's current checklist and arrival/check-in time directly, and review your documents and eligibility with Start Right at least 24 hours before the appointment. Start Right reviews presented documents but cannot guarantee the provider's eligibility decision. Not confirming does not automatically cancel your booking.
If you arrive without required documents, with an expired, suspended, or invalid license, or otherwise ineligible or unprepared to test, testing cannot proceed and the disclosed booked service charge may apply under the terms agreed before booking. An instructional session is offered only if legal and safe, with its charge disclosed and your agreement obtained first. Documented emergencies are reviewed case by case. A provider-caused closure or cancellation receives the penalty-free reschedule or applicable refund described above.
Testing provider delays may reduce the available warm-up time; check-in and the scheduled test take priority. A shorter warm-up caused solely by provider delays does not itself require a refund or credit. If a Start Right delay reduces the promised service, Start Right provides replacement time or an appropriate credit. If testing cannot proceed because of a school cancellation, provider closure or cancellation, or unsafe weather, the penalty-free reschedule or applicable refund above applies.